About the certification
The ISO/IEC 20000 specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS).
The ISO/IEC 20000 Professional certification is designed for individuals who possess comprehensive knowledge of Service Management and have at least two years of work experience in the field.
To earn this certification, candidates must successfully pass the following exams: ITC-133: ISO/IEC 20000 Foundation and ITC-140: ISO/IEC 20000 Lead Implementer. Additionally, candidates must have at least two years of work experience in the ITSM field and adhere to the ITCERTS Code of Ethics. Apply for your ISO/IEC 20000 Professional certification now!
Certification Requirements
| Credential | Exams | Professional Experience | Other Requirements |
|---|---|---|---|
|
ISO/IEC 20000 Professional |
ITC-133: ISO/IEC 20000 Foundation and ITC-140: ISO/IEC 20000 Lead Implementer |
Two years of work experience in ITSM |
Signing ITCERTS Code of Ethics |
Note: No equivalent certifications or exams are accepted for this certification
Fees - Application fee: $100
Certification Scheme
To earn the Certified ISO/IEC 20000 Professional certification, candidates must successfully pass the following exams: ITC-133: ISO/IEC 20000 Foundation and ITC-140: ISO/IEC 20000 Lead Implementer. Additionally, candidates must have at least two years of work experience in the information security field and adhere to the ITCERTS Code of Ethics.
How to get certified
Browse our certification programs and choose your certification.
Discover the exam objectives and prepare for your exam.
Register for your online proctored exam.
Take your online proctored exam in the comfort of your home or office.
Congratulations! You are certified!
Frequently Asked Questions
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How much does an ITCERTS certification exam cost?
All exams are available for $150 USD each. Prices may vary slightly by region and currency exchange rates.
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Are there any prerequisites to take the exams?
There are no prerequisites to take the exams. ITCERTS recommends that candidates have at least six months of work experience in the area that the certification exam covers.
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What is the exam retake policy?
If a candidate does not achieve a passing score on the first attempt, there is no waiting period between the first and the second attempt. If a candidate does not achieve a passing score on the second attempt, the candidate must wait at least 7 days before retaking the exam for a third time. A candidate may not take a given exam any more than three times per year (12 months).
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How do I register for an Online Proctored Exam?
Visit the Online Proctored Exam registration page to find complete instructions.
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Are there any mandatory training to take an exam?
Training is recommended as part of your certification preparation, but it is not mandatory.
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Which languages are the exams available in?
Our exams are currently available in English and Portuguese.
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Where can I take the exams?
Exams are delivered online (Online Proctored Exams) and can be taken from anywhere in the world.
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Do the ITCERTS certifications expire?
ITCERTS certifications are considered good-for-life and do not expire.
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How can a potential employer verify my certifications?
Your employer can verify your certification on our certification verification page. Your certification number will be needed in order to process the verification.
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