About the certification
The ISO 9001 specifies requirements for a quality management system when an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
The Quality Management System Foundation (ISO 9001) is a certification intended for individuals seeking to validate their foundational knowledge of the ISO 9001.
This exam includes topics such as Scope of ISO 9001, Normative references, Terms and definitions, Context of the organization (Understanding the organization and its context, Understanding the needs and expectations of interested parties, Determining the scope of the quality management system, and Quality management system and its processes), Leadership (Leadership and commitment, Customer focus, Policy, Organizational roles, responsibilities and authorities, Planning, Actions to address risks and opportunities, Quality objectives and planning to achieve them, and Planning of changes), Support (Resources, Competence, Awareness, Communication, and Documented information), Operation (Operational planning and control, Requirements for products and services, Design and development of products and services, Control of externally provided processes, products and services, Production and service provision, Release of products and services, and Control of nonconforming outputs), Performance evaluation (Monitoring, measurement, analysis and evaluation, Internal audit, and Management review), Improvement (Nonconformity and corrective action and Continual improvement).
The Quality Management System Foundation (ISO 9001) certification exam is an online, closed-book, and remotely-proctored exam. This exam consists of 40 multiple-choice questions. The passing score is 70%. Candidates will have 60 minutes to complete the exam. The exam is available in English and Portuguese. Validate your knowledge of the ISO 9001 and advance your career in Quality Management. Register for your online exam now!
Exam details
|
Exam code |
ITC-078 |
|
Launch date |
April 12, 2023 |
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Exam description |
The Quality Management System Foundation (ISO 9001) certification exam tests the candidate's foundational knowledge of the ISO 9001. |
|
Current version |
v1 |
|
Exam format |
Multiple choice; Computer-based; Closed book; Online Proctored Exam |
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Number of questions |
40 questions |
|
Passing score |
70% (28 out of 40) |
|
Exam duration |
60 minutes |
|
Level |
Foundation |
|
Languages |
English and Portuguese |
|
Exam description |
This exam includes topics such as Scope of ISO 9001, Normative references, Terms and definitions, Context of the organization (Understanding the organization and its context, Understanding the needs and expectations of interested parties, Determining the scope of the quality management system, and Quality management system and its processes), Leadership (Leadership and commitment, Customer focus, Policy, Organizational roles, responsibilities and authorities, Planning, Actions to address risks and opportunities, Quality objectives and planning to achieve them, and Planning of changes), Support (Resources, Competence, Awareness, Communication, and Documented information), Operation (Operational planning and control, Requirements for products and services, Design and development of products and services, Control of externally provided processes, products and services, Production and service provision, Release of products and services, and Control of nonconforming outputs), Performance evaluation (Monitoring, measurement, analysis and evaluation, Internal audit, and Management review), Improvement (Nonconformity and corrective action and Continual improvement). |
|
RECOMMENDED HOURS OF STUDY |
16 hours |
|
BLOOM'S TAXONOMY |
Level 1 (Remembering), Level 2 (Understanding) and Level 3 (Applying) |
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Recommended reading |
• ISO 9001:2015 Quality management systems - Requirements/p> |
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Prerequisites |
There are no prerequisites for this certification |
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Recommended experience |
Six months of work experience in Quality Management |
|
Validity period |
Lifetime |
Exam Content Outline
| Domains | Weight |
|---|---|
|
1. Scope of the ISO 9001 |
5% |
|
2. Terms and definitions |
10% |
|
3. Context of the organization |
10% |
|
4. Leadership |
10% |
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5. Planning |
15% |
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6. Support |
15% |
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7. Operation |
15% |
|
8. Performance evaluation |
10% |
|
9. Improvement |
10% |
Total | 100% |
How to get certified
Browse our certification programs and choose your certification.
Discover the exam objectives and prepare for your exam.
Register for your online proctored exam.
Take your online proctored exam in the comfort of your home or office.
Congratulations! You are certified!
Frequently Asked Questions
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How much does an ITCERTS certification exam cost?
All exams are available for $150 USD each. Prices may vary slightly by region and currency exchange rates.
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Are there any prerequisites to take the exams?
There are no prerequisites to take the exams. ITCERTS recommends that candidates have at least six months of work experience in the area that the certification exam covers.
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What is the exam retake policy?
If a candidate does not achieve a passing score on the first attempt, there is no waiting period between the first and the second attempt. If a candidate does not achieve a passing score on the second attempt, the candidate must wait at least 7 days before retaking the exam for a third time. A candidate may not take a given exam any more than three times per year (12 months).
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How do I register for an Online Proctored Exam?
Visit the Online Proctored Exam registration page to find complete instructions.
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Are there any mandatory training to take an exam?
Training is recommended as part of your certification preparation, but it is not mandatory.
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Which languages are the exams available in?
Our exams are currently available in English and Portuguese.
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Where can I take the exams?
Exams are delivered online (Online Proctored Exams) and can be taken from anywhere in the world.
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Do the ITCERTS certifications expire?
ITCERTS certifications are considered good-for-life and do not expire.
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How can a potential employer verify my certifications?
Your employer can verify your certification on our certification verification page. Your certification number will be needed in order to process the verification.
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